What aspect is critical for effective process ownership?

Establishing process Key Performance Indicators (KPIs) is essential for effective process ownership because KPIs serve as measurable values that indicate how well a process is performing against defined goals. By setting clear KPIs, process owners can assess whether the process is meeting its objectives, identify areas for improvement, and ensure alignment with the overall organizational strategy. KPIs provide a tangible way to measure success and drive accountability among team members involved in the process.

In the context of process ownership, having well-defined KPIs allows for better decision-making and facilitates continuous improvement efforts. This focus on measurement and performance leads to more informed adjustments and enhancements to the process, ultimately contributing to its effectiveness and efficiency. Without these indicators, a process owner might struggle to determine the health of the process or justify changes based on objective data.

Other aspects, while important, do not directly address the core need for measurable performance outcomes in the same way that establishing KPIs does.