What characterizes Business Process Management (BPM)?

Business Process Management (BPM) is best characterized as a body of knowledge because it encompasses a set of concepts, methodologies, and techniques aimed at improving and managing business processes. This comprehensive framework integrates various disciplines such as process modeling, analysis, design, implementation, monitoring, and optimization. BPM aims to enhance overall organizational effectiveness and efficiency by focusing on aligning processes with organizational goals, enabling continuous improvement, and fostering strategic agility.

This perspective allows BPM practitioners to leverage best practices and established methodologies to drive process improvements across different industries, rather than being restricted to technical implementations or specific sectors. It emphasizes the importance of understanding both the theory and practical application of process management, making it a holistic approach rather than a narrowly focused one.