What is a metric used to assess the quality dimension of a process?

Production yield is a key metric used to assess the quality dimension of a process. It measures the quantity of acceptable products produced relative to the total quantity of products started in the production process. A high production yield indicates that a substantial proportion of the products meet quality standards, which reflects positively on the process in terms of effectiveness and efficiency. It helps organizations identify any quality issues during production and make necessary improvements to enhance overall product quality.

In contrast, the other metrics mentioned focus on different aspects of process performance. Product launch variance pertains to discrepancies between expected and actual outcomes during product launches. Customer return rate measures post-sale customer satisfaction, primarily reflecting customer experiences after a product has been delivered. Cycle time efficiency evaluates the speed of a process relative to its cycle time but does not directly measure quality. Thus, while all these metrics are valuable in assessing different dimensions of a process, production yield is explicitly aligned with evaluating quality.