What is an important step in the process design phase?

In the process design phase, defining useful key performance indicators (KPIs) is crucial because KPIs provide measurable values that help evaluate the success of a process in achieving its objectives. By establishing KPIs, organizations can monitor performance, identify areas for improvement, and ensure alignment with business goals. KPIs serve as benchmarks, guiding decisions regarding process adjustments and helping teams focus on what drives performance. Effectively designed KPIs can highlight both success and shortcomings, ensuring a continual loop of feedback for process enhancement throughout the organization.

The other options, while they might be relevant to different aspects of project management, do not directly align with the core focus of the process design phase. Developing software for automation and hiring additional staff are more tactical actions that may come later in implementation. Creating a budget for resources, while important for overall project management, is more related to financing and resource allocation rather than the design of specific processes.