What is defined as any point in a process where work or information transitions from one system or person to another?

The term that describes any point in a process where work or information transitions from one system or person to another is "Handoffs." Handoffs represent critical moments in a process where responsibility and ownership shift, which is essential for ensuring that tasks are completed effectively and that communication is clear. Understanding handoffs is important in process management because they can significantly impact the efficiency and effectiveness of a workflow. Properly managed handoffs can enhance collaboration and minimize misunderstandings, leading to smoother transitions and improved process performance.

Other concepts, such as interfaces and touchpoints, focus more on the characteristics of the interaction itself rather than on the transition of responsibility. Milestones, on the other hand, refer to significant events or stages within a project timeline and do not specifically pertain to the transition from one entity to another. Hence, handoffs accurately capture the essence of transferring work or information within a process.