What is the first step to take when developing value stream mapping (VSM)?

When developing value stream mapping (VSM), the first step is to define objectives. This step is critical because it sets the foundation for the entire mapping process. By determining the objectives, you clarify what you aim to achieve with the VSM, such as improving cycle times, reducing waste, or enhancing customer value. Clear objectives guide the selection of the processes to be mapped and inform the needed data, ensuring that the streamlining efforts align with the organization’s strategic goals.

Identifying key stakeholders, while important, typically comes after objectives are established as it helps to involve the right people who can provide input and insights related to those objectives. Entering customer requirements is indeed a crucial part of understanding what drives value, but it’s typically focused on ensuring the end-users’ needs are met rather than being a foundational step. Mapping current processes arises from the defined objectives, enabling a focused effort on the areas that require attention.

Establishing objectives first ensures that the mapping exercise is purposeful and targeted, maximizing the chances of achieving meaningful improvements in the value stream.