What is the first step in developing value stream mapping?

The first step in developing value stream mapping is to enter customer requirements. This step is crucial because value stream mapping is fundamentally about understanding what the customer values in a product or service. By starting with customer requirements, the team can ensure that the mapping process is aligned with delivering value to the customer. This focus on customer needs helps in identifying which processes to map and what aspects are essential for customer satisfaction.

Understanding customer requirements provides a clear context for the entire mapping process, enabling the identification of the necessary steps that create value for the customer and the elimination of steps that do not contribute to this value. It sets the foundation for the subsequent analysis and improvement efforts, ensuring that any changes made during the value stream mapping process are geared towards enhancing customer satisfaction and meeting their expectations.