What refers to any point in a process where work or information passes from one system, person, or group to another?

The term that refers to any point in a process where work or information transitions from one system, person, or group to another is handoffs. Handoffs are critical in business processes as they signify a transfer of responsibility or information, ensuring that tasks are correctly passed along to the next party involved in the workflow.

Understanding handoffs is vital for optimizing processes, as inefficiencies or misunderstandings during these transitions can lead to delays or errors. This makes managing handoffs essential for maintaining the quality and flow of work throughout the process.

Transition, while it may seem similar, generally refers to the overall process of change or movement but does not specifically address the act of passing work between parties. Integration involves bringing together various components or systems but does not specifically capture the essence of transferring responsibility or information. Milestones refer to significant points in a project timeline but do not pertain to the transfer of information or tasks between individuals or systems. Thus, the concept of handoffs stands out as the most accurate description.