What role is typically fulfilled by members of the organization's functional management?

Members of an organization's functional management typically function as Process Stewards. This role involves overseeing specific processes within their functional area and ensuring that these processes are aligned with the organization's overall goals and objectives. Process Stewards are responsible for monitoring the performance of these processes, facilitating communication among team members, and making recommendations for improvements.

They act as a bridge between the employees executing the processes and the higher-level management, providing insights gained from their day-to-day operations. By ensuring that the processes run smoothly and efficiently, Process Stewards play a critical role in maintaining operational effectiveness and driving process improvements.

In contrast, the other roles mentioned either have broader responsibilities or are focused on different aspects of process management. Process Leaders typically take on a more proactive role in guiding teams through process changes or improvements, while Process Owners are responsible for the overall accountability of a process, including its design and performance metrics. Executive Managers focus more on strategic decision-making and broader organizational governance, rather than the day-to-day operational aspects that Process Stewards manage.