What type of improvement does process simulation primarily aim to achieve?

Process simulation primarily aims to achieve anticipation of process behavior. This involves creating a digital representation of a business process to analyze how it functions under various scenarios. By simulating the process, organizations can predict outcomes, identify potential bottlenecks, and explore the implications of changes without disrupting real operations.

This predictive capability allows stakeholders to visualize and better understand process dynamics, enabling informed decision-making regarding improvements and optimizations. Through simulated scenarios, teams can assess how different variables affect the overall process, leading to more strategic planning and an ability to address issues proactively.

While options related to product design innovation, streamlining administrative tasks, and enhancing customer service are essential elements of business improvement, they are not the primary focus of process simulation. Instead, simulation serves as a powerful tool for foreseeing and improving process behavior, thus facilitating broader improvements in these other areas indirectly.