Which metric is used to measure the capacity dimension of a process?

The capacity dimension of a process refers to its ability to handle a certain volume of work within a specific time frame. This ability is crucial for assessing how well a process can meet demand without delay. Among the options provided, measuring through market share is particularly relevant to capacity because it reflects the percentage of total sales in a market that a company achieves compared to its competitors, which can indirectly indicate how effectively a company’s processes are operating to meet customer demand.

In a competitive market, a rise in market share suggests that a company is successfully attracting more customers, thereby utilizing its capacity more effectively. Understanding market share can provide insights into whether a process can expand and accommodate additional customers or if there are bottlenecks that need addressing for improved performance.

While lead time relates to the duration it takes to complete a process, inventory supply days measure how long inventory is held before usage, and product launch variance evaluates discrepancies between planned and actual launches, these metrics do not directly reflect the capacity of the process itself. Instead, they may highlight efficiency or performance aspects but do not serve as a direct measure of how much capacity is available or utilized within a process.