Which metric would likely help improve capacity in a business process?

The metric that would likely help improve capacity in a business process is market share. By analyzing market share, a company obtains insights into its competitive position within an industry and can identify growth opportunities. An increase in market share often indicates a higher demand for products or services, which can drive the need for enhanced capacity to meet that demand.

When a business understands its market share, it can better forecast capacity requirements, optimize resource allocation, and make informed decisions regarding scaling operations. This proactive approach can lead to improvements in production processes, workforce management, and inventory handling to ensure that the business can meet the demands of its customers effectively.

Other metrics, while important in their own right, relate to different aspects of business performance. Employee turnover rate, for example, provides insights into workforce stability and might affect capacity indirectly, but it does not directly correlate with the ability to handle increased demand. Raw material inventory levels are concerned with supply chain management, and while they are important for ensuring that manufacturing processes run smoothly, they do not directly indicate a company's ability to expand capacity. Return on investment is a financial metric that assesses profitability and efficiency of investments but does not specifically relate to the operational capacity of business processes.