Which of the following is not an external driver for benchmarking?

Prepare for the Certified Business Process Professional (CBPP) Exam with flashcards and multiple choice questions. Each question includes hints and detailed explanations to ensure you're ready for test day!

Benchmarking is a process in which organizations evaluate their practices and performance metrics against those of others in the industry to identify areas for improvement and best practices. External drivers are factors that come from outside the organization and can influence the need or motivation for benchmarking efforts.

In this context, options such as industry standards, customer expectations, and market competition represent external drivers. Industry standards set the benchmarks that organizations aim to meet or exceed, customer expectations highlight what the market deems acceptable or desirable, and market competition urges organizations to enhance their performance to remain competitive.

The choice indicating "None of these" as an answer suggests that there are no external drivers listed, which is not accurate since the other options provided are valid external drivers for benchmarking. Therefore, recognizing that the only statement that does not describe an external driver is crucial in understanding the significance of the other options in guiding benchmarking efforts.

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