Which of the following is NOT a dimension of process metrics?

Process metrics are critical for assessing the efficiency and effectiveness of business processes. They typically encompass dimensions such as cost, time, and quality.

Cost metrics evaluate the financial expenditure associated with a process. Time metrics assess how long it takes to complete a process, which is vital for understanding process efficiency and identifying delays. Quality metrics focus on the performance of the process outputs, ensuring that the product or service meets the desired standards and customer expectations.

In contrast, market trends do not directly pertain to the measurement of a specific process's performance. While market trends can influence decision-making and strategic planning, they do not form the foundational metrics used to analyze and optimize business processes. Therefore, identifying market trends as a separate dimension underscores that it is not fundamental to the measurement of process performance like the other dimensions.