Which of the following is crucial for successful BPM implementation?

Leadership commitment is essential for successful Business Process Management (BPM) implementation because it provides the necessary vision, direction, and resources for the initiative. When leaders demonstrate their commitment, they create a culture that values process improvement, which encourages buy-in from all levels of the organization.

With strong leadership support, teams are empowered to engage in BPM activities and innovations. Leaders can also help in navigating organizational changes and addressing any fears or resistance that may arise during the BPM implementation. Commitment from leadership ensures that BPM is not merely viewed as a project but as an integral part of the organization’s strategy and long-term goals.

Other aspects, such as immediate technology deployment, may seem appealing, but without leadership backing, technology efforts can falter due to inadequate alignment between the BPM initiatives and the organization’s objectives. Similarly, employee resistance can hinder progress, making leadership's role in mitigating that resistance vital. While external consultancy support can provide valuable expertise, it is ultimately the internal commitment from leadership that drives sustainable change within the organization.