Which performance maturity level introduces varying methods of measuring performance according to different groups?

The performance maturity level that introduces varying methods of measuring performance according to different groups is at Process maturity level 2. At this level, organizations begin to establish measurable processes and recognize the need for consistent performance measurement approaches. It acknowledges that different stakeholders may have varying perspectives on performance, leading to the development of tailored measurement methods to meet those diverse needs.

In this context, level 2 focuses on the identification of performance metrics and the establishment of measurement systems that can adapt to different groups within the organization, such as departments or teams. This adaptability allows for a more nuanced understanding of performance outcomes, enhancing the ability to drive improvement and alignment across the organization.

Higher maturity levels, such as level 3, tend to emphasize integration and optimization of these performance measures across the organization as a whole, but it is at level 2 where the concept of tailoring measurement approaches based on stakeholder needs is first introduced. This sets the foundation for more sophisticated performance management as organizations mature further.