Which performance maturity level utilizes near-real-time dashboards and business intelligence for trend analysis?

The performance maturity level that utilizes near-real-time dashboards and business intelligence for trend analysis is the Measured Process maturity level. At this level, organizations actively leverage data analytics to monitor and evaluate their processes. This enables them to gain insights into performance trends, identify areas for improvement, and make data-informed decisions.

Near-real-time dashboards represent a significant advancement in process management, allowing businesses to visualize performance metrics as they happen rather than relying on historical data alone. This immediacy enhances the organization's ability to respond quickly to emerging trends or issues, thereby improving overall process efficacy.

In contrast, the other levels do not emphasize the same degree of analytical capability or real-time data utilization. Early maturity levels typically focus more on basic process identification and documentation without extensive performance measurement frameworks. Advanced levels may build upon measured processes, but the specific focus on leveraging business intelligence and dashboard technologies to conduct trend analysis is distinctly characteristic of the Measured Process maturity level.