Which performance maturity level utilizes near-real-time dashboards and business intelligence for trend analysis?

The measured process maturity level is characterized by the systematic collection and analysis of data to monitor and improve process performance. At this level, organizations typically implement near-real-time dashboards and business intelligence tools to track key performance indicators (KPIs) and other relevant metrics. This enables them to conduct trend analysis and make informed decisions based on up-to-date information.

The focus on measurement and analysis distinguishes the measured process maturity level from lower maturity levels, where processes might be more unpredictable and less reliant on data-driven insights. By utilizing near-real-time data, organizations at this maturity level can quickly identify issues, assess their impacts, and make timely adjustments to enhance overall performance. In contrast, other maturity levels may not prioritize such sophisticated data analytics and may rely on subjective assessments or historical data that does not provide the same level of insight.