Which process description gathering technique typically includes subject-matter experts and stakeholders?

Structured workshops are an effective technique for gathering process descriptions because they facilitate focused discussions and collaboration among subject-matter experts and stakeholders. These workshops create a structured environment where participants can share their knowledge, insights, and perspectives about the processes being examined. The collective input from experts ensures that the gathered information is comprehensive and reflects a range of experiences and expertise.

During structured workshops, facilitators help guide the conversation, ensuring that all relevant topics are covered and that all voices are heard. This technique is particularly useful for identifying bottlenecks, inefficiencies, and opportunities for improvement within a business process, leveraging the diverse knowledge of the participants.

In contrast, direct observation may involve less interaction with stakeholders, data analysis primarily relies on existing information rather than direct input from individuals, and brainstorming sessions, while collaborative, may lack the structured approach that is crucial for thorough process description.