Which process model level is primarily used by operations managers and staff?

The correct answer is the Workflow Model, as it is primarily designed to illustrate the specific processes and tasks involved in daily operations. Operations managers and staff utilize workflow models to detail the sequence of activities and the flow of information in a manner that is clear and actionable. These models help in visualizing how tasks are interconnected, which is crucial for managing day-to-day operations effectively.

Workflow models focus on individual tasks and how they fit into broader processes, enabling operational teams to streamline activities, identify bottlenecks, and enhance efficiency. By defining roles and responsibilities within workflows, operations staff can better coordinate their efforts, monitor performance, and make adjustments as necessary to meet operational goals.

In contrast, the other process model levels serve different purposes. The Enterprise Process Model offers a high-level view of the overall structure and strategic objectives of the organization, which is less focused on day-to-day operations. The Business Process Model provides a more detailed representation of end-to-end processes but may encompass broader scopes than what operational staff typically deal with daily. Lastly, the Task Model zeroes in on very specific actions within processes, which may not necessarily convey the larger context needed by operations managers and staff for day-to-day management.