Which type of process is classified as a high value or high impact process?

A customer-facing process is classified as a high value or high impact process because it directly interacts with the customer and influences their experience and satisfaction. These processes are critical to the organization’s ability to meet customer needs, drive sales, and enhance brand loyalty. High value is derived from the fact that these processes can lead to increased customer retention and revenue generation. Furthermore, customer-facing processes typically receive direct feedback from clients, allowing organizations to adapt and improve based on consumer needs and preferences.

In contrast, internal processes primarily focus on the efficiency and effectiveness of operations within the organization, whereas support processes provide necessary backing but do not directly engage with customers. Operational processes encompass both customer-facing and internal processes but do not specifically highlight the high impact aspect as clearly as customer-facing processes do, which are pivotal to the organization's success and growth strategy.