Who is accountable for Process Performance Indicator (PPI) definition, monitoring, and control?

The accountability for the definition, monitoring, and control of Process Performance Indicators (PPIs) primarily lies with Process Owners. Process Owners are responsible for the overarching performance and effectiveness of a specific business process. They ensure that the KPIs are aligned with organizational goals and objectives, making them critical in determining what to measure and how to interpret the data collected through these indicators.

By owning the process, they engage in activities such as defining clear performance metrics, monitoring process performance continuously, and taking control actions to optimize outcomes based on the data gathered. Their role is integral in driving improvement initiatives, making them the key figure in managing and ensuring that PPIs are effective tools for assessing process performance.

Other roles like Process Architects might focus on the design aspects of processes, Quality Assurance Managers emphasize compliance and quality standards, and Project Sponsors usually oversee projects on a higher level without delving into specific process performance details. Therefore, the Process Owners' focus on the continuous performance of processes makes them the right choice for accountability over PPIs.