Who is accountable for the definition, monitoring, and control of PPI?

The responsibility for the definition, monitoring, and control of PPI (Process Performance Indicators) lies primarily with Process Owners. This is because Process Owners are tasked with overseeing the performance of specific processes within an organization. They possess deep knowledge of the processes under their purview and are responsible for defining the relevant performance indicators that gauge process efficiency and effectiveness.

Process Owners establish the metrics that will be used to evaluate performance, ensuring that these align with the organization's strategic goals. They also monitor these indicators over time, collecting data and analyzing outcomes to identify areas for improvement. By controlling the performance of their processes, they can implement necessary changes to optimize performance and address any issues that may arise.

In contrast, while project managers, quality assurance teams, and business analysts all play important roles within an organization, their focus differs. Project managers are primarily concerned with overseeing specific projects, ensuring they are completed on time and within budget. Quality assurance teams focus on ensuring that products or services meet certain quality standards. Business analysts work to understand business needs and requirements but do not typically hold the same level of accountability for process performance as Process Owners do.