Who is primarily responsible for providing insights into business processes?

The primary responsibility for providing insights into business processes typically falls to Subject Matter Experts (SMEs). SMEs possess specialized knowledge and expertise in specific areas relevant to the organization's operations and are intimately familiar with the details, nuances, and real-world applications of business processes. Their deep understanding allows them to identify inefficiencies, suggest improvements, and contribute valuable context that can inform process design and optimization.

While Business Analysts may play a key role in gathering, analyzing, and interpreting data, their insights are often derived from the expertise provided by SMEs. Project Managers focus largely on overseeing projects, including planning and execution, and while they may have some input into processes, their role does not center on providing detailed insights. Stakeholders are crucial as they have vested interests in the outcomes of business processes, but their contributions are usually high-level and may not delve into the intricate details of how processes function or how they can be improved. Therefore, the insights generated by SMEs are essential for thorough understanding and effective process management.