Who is responsible for building, deploying, monitoring, and optimizing business processes?

The role of building, deploying, monitoring, and optimizing business processes is primarily attributed to Process Owners. Process Owners have the authority and responsibility for the performance of specific processes within the organization. They ensure that processes are designed effectively and aligned with business goals, making them accountable for the overall process performance and continuous improvement.

Process Owners engage in defining the objectives of a process, measuring its effectiveness through key performance indicators, and implementing changes as necessary to enhance efficiency and outcomes. By focusing on end-to-end process management, they can identify opportunities for optimization and facilitate adjustments that help the organization adapt to changing demands or improve service delivery.

While Project Managers and Business Analysts play important roles in managing projects and analyzing business needs, respectively, their responsibilities do not encompass the full lifecycle of process management as established by Process Owners. Project Managers oversee project delivery and adherence to timelines while Business Analysts focus on gathering requirements and translating them into workable solutions. Process Analysts may work closely with Process Owners to analyze current processes and recommend improvements, but they don't carry the ultimate responsibility for overall process performance.

Therefore, the designation of responsibility for comprehensive process management falls to Process Owners, underscoring their critical role in the success and efficiency of business processes.