Who is responsible for providing insight into the business process?

The Subject Matter Expert (SME) plays a crucial role in providing insight into the business process due to their in-depth knowledge and expertise in a specific area or field relevant to the business operations. SMEs possess a deep understanding of the practices, standards, and requirements necessary for the effective functioning of a process. They can offer valuable information on best practices, potential risks, regulatory requirements, and key performance indicators that should be considered when assessing or designing business processes.

Their insights are instrumental in ensuring that the process aligns with the organization's goals and meets the needs of the end-users. Additionally, SMEs can help identify Areas for improvement, suggest practical solutions, and reinforce the link between theoretical frameworks and real-world application. Given their specialized knowledge, SMEs serve as a reliable resource for teams engaged in process analysis and improvement initiatives, making them fundamental to the success of business process management.